Vartika Joshi

Vartika Joshi is a seasoned professional in training quality and operations management with over a decade of experience. Currently serving as Senior Director of Training Quality at Concentrix since February 2018, Vartika leads new hire and developmental training initiatives, focusing on technology-driven training transformation. Previously, Vartika held various roles at Telenor India from 2009 to January 2018, including GM Operations, where responsibilities included managing customer service operations and experience across multiple channels, and DGM Operations, overseeing substantial agent teams. Also, Vartika has experience in process excellence at Aegis Communications as a Senior Manager. Vartika holds a degree in Hotel Management from an Institute of Hotel Management and furthered education at London Business School.