Vicky Jha is a Senior Subject Matter Expert specializing in Dell PowerEdge servers, currently employed at Concentrix in Pune since 2023. With over three years of experience in the IT industry, Vicky has established a reputation for effectively resolving complex problems and enhancing customer satisfaction. In their current role, Vicky provides support and coaching to Technical Support Engineers, while also monitoring team metrics and performance. Previously, Vicky worked as a System Support Engineer at TPM Guru Pvt Ltd, where responsibilities included maintaining Data Centre projects and troubleshooting hardware issues. Vicky holds a degree in Aircraft Maintenance Engineering and is currently pursuing a Bachelor of Computer Applications in Computer Science.
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