Vikas Verma is a seasoned professional with 37 years of experience in the BPO and hospitality industries. Currently serving as a Senior Director at Concentrix, they oversee delivery, shared services, and FAO operations for the western region of India. Previously, Vikas held various leadership roles, including Vice President at Concentrix and AVP Operations at Exl Services, where they demonstrated expertise in strategic leadership, facility management, and P&L management. Vikas earned a Bachelor of Commerce degree from Delhi University.
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