Vikrant Kaushik is a seasoned outsourcing professional with over 20 years of experience in BPO services management, currently serving as a Delivery Leader Operations at Concentrix since 2024. Previously, Vikrant held various leadership roles, including Delivery Manager at Aon Hewitt (2011-2017) and Senior Manager at Concentrix Daksh Services India Private Limited (2018-2022). Their expertise encompasses project and change management, financial management, and process transformation through lean and six sigma methodologies. Vikrant's early career included significant roles at IBM Global Process Services from 2000 to 2011. They hold a Post Graduate Diploma in Business Administration with a focus on Operations Management and Supervision from SCDL.
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