Wadii Benchrifa is a seasoned professional in the telecommunications sector, currently serving as a Sr. Manager of Global Telecom at Concentrix, where they manage contact center solutions and coach a diverse team across various locations. Prior to this role, Wadii held the position of Software Development and Support Manager at Concentrix from 2010 to 2022, overseeing support and implementation of contact center platforms. Wadii’s earlier experience includes roles in technical support and IT management at Odiencia and RightPlaceCall, respectively. They hold degrees in System Engineering and Computer Development from Ecole Supérieur d’Informatique Appliqué and Institut Spécialisé de Technologie Appliquée.
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