Yolster Creado is an experienced professional currently serving as Assistant Manager Operations at Concentrix Services India Pvt Ltd since October 2023, where responsibilities include overseeing daily operations and optimizing processes to drive efficiency. Previously, Yolster held the position of Team Leader Operations at Teleperformance from November 2022 to October 2023, successfully leading operations teams and managing escalated complaints. Yolster’s career began as a Customer Service Executive at Teleperformance, supporting a major European airline and ensuring timely assistance in flight-related issues. Additionally, Yolster worked as a Customer Service Professional at Sitel Group, providing support for a UK-based process. Yolster’s educational background includes a Bachelor of Vocational Education in Multi-/Interdisciplinary Studies from St. Pauls Institute of Communication Education, along with studies at Don Bosco Junior College and St. Andrew's College of Arts, Science and Commerce.
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