Youssef Mohamed is currently a Quality Manager at Concentrix, bringing over four years of experience in quality assurance and more than six years in BPO and customer experience. Previously, Youssef held roles including Quality Assurance Specialist and Advisor at Webhelp, Course Instructor at the Ministry of Defence Language Institute, and Front Desk Receptionist at Renaissance Sharm El Sheikh Golden View Beach Resort. Youssef holds a Bachelor's degree in Russian Language and Literature from Ain Shams University, which was completed in 2017. Their expertise encompasses performance analysis, team management, and cross-functional collaboration, with a strong commitment to operational excellence and quality enhancement.
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