Zeeshan Rafi

Zeeshan Rafi is a Senior Manager of Workforce Management at Concentrix, overseeing the southern portfolio that includes automation, scheduling, and forecasting. They have extensive experience in capacity planning and financial analysis, ensuring optimal staffing levels to minimize costs and maximize revenue. Previously, Zeeshan worked in various roles at IBM, Ocwen Financial, and HGS, focusing on scheduling and forecasting strategies utilizing advanced statistical models. With over nine years of expertise in Aspect WFM, Zeeshan's leadership spans managing teams and enhancing operational efficiencies across multiple organizations.