Zélia Costa is a strategic planning professional with expertise in credit recovery, fraud prevention, and sales. Currently serving as a Senior Manager of Operations at Concentrix, Zélia previously held the position of Strategic Planning Manager at AeC, where they focused on optimizing credit recovery processes. Zélia has also worked as a Planning Coordinator at Fiducial Consultoria E Serviços Financeiros, overseeing team development and financial performance indicators. Zélia's educational background includes a Bachelor's degree in Commercial Management and a postgraduate degree in Strategic People Management, both from Centro Universitário Newton Paiva.
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