Concentrix

Deva Thakur is a Workforce Management professional specializing in real-time analysis and scheduling to enhance productivity and efficiency. With a solid background in operations, they recently held the position of Analyst, Planning and Scheduling at Concentrix. In past roles, Deva has served as a Senior Customer Service Associate and held multiple positions at Encore Capital Group, including Transfer Agent and Account Manager. They earned a Bachelor of Technology in Mechanical Engineering from Maharshi Dayanand University. Deva is committed to leveraging data-driven strategies for optimizing workforce effectiveness.

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Workforce Management

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