Daniel Goit

Daniel Goit has extensive experience in the contact center services industry, currently serving as Vice President at Concord Servicing Corporation since September 2010. In this role, Daniel leads the department responsible for customer service and charge-off collections, providing a comprehensive approach to client receivables. Previous positions at Concord Servicing Corporation include Director of Contact Center, Implementation Manager, Collections Manager, Collections Supervisor, Account Representative, and Collector. Additionally, Daniel served on the Advisory Board for Minerva CQ from June 2022 to May 2023, contributing to the development of AI solutions aimed at enhancing customer experience and agent interaction.