Gianfranco Zen

Gianfranco Zen is a seasoned professional with extensive experience in site reliability engineering and service management. Currently serving as Senior Director of SRE Runtime at SAP Concur since February 2015, Gianfranco oversees SRE teams across North America, EMEA, and APAC, focusing on product observability and incident management. Previously held positions include Director of SRE Runtime and Director of Service Management for EMEA & APAC, as well as various managerial roles in service management. Prior to SAP Concur, Gianfranco worked at MSD as Associate Director of Infrastructure Delivery Services and spent over a decade at Google in roles ranging from Technical Program Manager to Data Center Technician. Early career experience includes positions at Hewlett Packard and Compaq. Gianfranco holds a degree from Università degli Studi di Padova.