John Clough is the Head of Global Critical Incident Management and Escalations at SAP Concur since July 2017, overseeing high-impact incident management and representing the company in strategic communications. Clough previously served as Senior Manager of P1 Incident and Problem Management at SAP Concur, where a 24x7 P1 incident response operation was established. Prior experience includes leadership roles at Amazon in Worldwide Operations Programs, BYNDL as VP of Customer Operations, Expedia overseeing Customer Support for the Americas, Talisma as VP of Global Services and Support, and Classmates.com as Director of Member Care. Earlier career highlights encompass management positions at vCustomer and Kenmore Air Harbor, where a diverse range of responsibilities spanned customer service, operations, and pilot roles. Clough holds a B.S. in Aviation Administration from Embry-Riddle Aeronautical University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices