Lori Cohen

Lori Cohen is a seasoned professional with extensive experience in support engineering, program management, and business analysis. At SAP Concur since December 2018, Lori has excelled as a Senior Support Engineer and Incident Lead, managing high priority incidents and ensuring effective communication throughout the resolution process. Previous roles at Microsoft involved optimizing the Bing search engine through collaboration and data analysis as a Program Manager and Business Analyst. Lori’s earlier experience includes providing administrative support for Seattle Gay Social Events, offering massage therapy services, and contributing to the establishment of a customer care center at Tenzing Communications. Lori holds a Bachelor of Arts in Ethnic Studies from the University of Oregon and a Massage Therapy License from the Brenneke School of Massage.