Sam Bush

Sam Bush is an experienced manager in product support, currently leading a multilingual travel support team at Concur since September 2016. Responsibilities include overseeing daily operations to meet internal KPIs and external SLAs, managing a team of 13, addressing escalations, and driving service improvement. Prior experience includes serving as Operations Manager at Computer Sciences Corporation (CSC) from September 2013 to September 2016, where oversight included managing multiple accounts and a direct report team of 20-30. Earlier roles at CSC featured a Help Desk Coordinator position and a Service Desk Analyst/Backup Team Lead role, where consistent high performance led to multiple recognitions. Additional experience includes technical positions at Heinz Wattie's, RockSol Consulting Group, and the Federal Highway Administration. Sam Bush holds a Bachelor of Arts degree in Economics from the University of Colorado Boulder.