Michael Dugan

Michael Dugan has a diverse work experience history. Michael started their career as an Information Technology Support Services Intern at the University of Wisconsin Milwaukee, where they focused on technical customer service and support projects. Michael then worked as a Grocery Clerk at Roundy's Supermarkets, Inc., where they handled phone calls and maintained an electronic inventory system.

After that, Dugan became an Information Technology Lead Intern at the University of Wisconsin-Waukesha, where they received internal IT training and serviced campus technology. Michael also worked as an Information Technology Student Center Intern at Waukesha County Technical College, assisting students, creating technology training videos, and delivering training sessions.

Currently, Dugan is employed at Concurrency, Inc. Michael started as an Associate Network Administrator, then progressed to Associate Systems Engineer, Systems Engineer, and their most recent role as a Senior Systems Engineer.

Michael Dugan attended Brookfield Central High School from 2005 to 2009, where they obtained their high school diploma. Following that, they attended Waukesha County Technical College from 2009 to 2011 and earned an Associate's Degree in Computer Support Specialist. Later, from 2012 to 2014, they pursued a Bachelor's Degree in Information Science & Technology at the University of Wisconsin-Milwaukee. Additionally, Michael Dugan has obtained several certifications related to ServiceNow, including being a ServiceNow Certified Application Developer and various ServiceNow Certified Implementation Specialist certifications. No specific information regarding the months or years in which they obtained these certifications is provided.