Simrat Singh, MS, PMP, CDMP, currently serves as Manager of Customer Experience at Condé Nast since April 2024. Previously, Simrat was the Digital CX Program Manager at CVS Health, overseeing the Voice of Customer program for multiple digital products and leveraging tools like Medallia and Qualtrics. With experience as Senior Manager of Customer Experience Analytics at Hubble Contacts, Simrat led the development of a customer experience team and addressed complex customer inquiries. Earlier roles include Business & CX Strategy Analyst at Elite Sports, Inc., where key performance indicators were implemented, and Data Analyst at The Nature's Bounty Co., utilizing Tableau and Jira. Academic credentials include a Master of Science in Business Analytics from Fordham University, along with a Bachelor's in Information Systems from the New Jersey Institute of Technology.
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