Armando C.

Armando C. is a seasoned professional with extensive experience in IT service management and incident management across various high-impact roles. Currently serving as a Client Group Manager at Conduent since January 2020, Armando leads a team focused on contract compliance and client service excellence. Previous roles include significant leadership positions at eBay and the U.S. Department of Veterans Affairs, where Armando specialized in Major Incident Management and ITSM processes based on the ITIL framework. With a solid educational background in Business Administration from Western Governors University and certifications in Information Technology, Armando has a proven track record of optimizing IT operations and ensuring service continuity in high-stakes environments.