John Kossatz is a dynamic BPO executive with over 20 years of senior leadership experience specializing in growth, cost and workflow optimization, and customer satisfaction. Kossatz has held various leadership roles, including Operating Vice President at Faneuil Inc, where they oversaw operations for multiple state Healthcare Exchange accounts, and Vice President at Conduent, managing a portfolio with over $60 million in annual revenue. They have demonstrated a consistent track record of revenue growth and improved client retention while developing innovative solutions to enhance customer experiences. Kossatz holds a degree in Mining Engineering Technology from Cambrian College and a Six Sigma Black Belt certification from Breakthrough Management Group. Currently, Kossatz serves as Director of Account Management at Conduent.
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