Julia Carroll

Julia Carroll has extensive experience in leadership roles focusing on customer experience, process improvement, and digital solutions. Currently, as the Commercial PMO & PEX Leader at Conduent since 2020, Julia oversees various initiatives aimed at enhancing client success and operational efficiency. Prior to this, Julia served as a board member for Speakeasy AI, contributing to advancements in AI-driven customer interaction solutions. Julia’s tenure at Sutherland spanned seven years as VP of Customer Experience Transformation & Digital Solutions, where significant impacts were made on digital servicing for Fortune 500 companies. Julia’s career began at Bank of America, where Julia held multiple senior roles, including SVP Contact Center Strategy Leader, delivering substantial financial and operational improvements throughout a 31-year period.