Manuel Flores is an Operations Manager at Conduent, where they are responsible for preparing KPIs and AHT analysis and creating QBR files to present to market leads. Previously, they served as a Collections Team Lead at Capgemini from 2016 to 2020, where they maintained communication with clients, set team objectives, and implemented key processes in Guatemala. Currently pursuing a Bachelor's degree in Business Administration and Management at Universidad Galileo, Manuel has also participated in various knowledge capture activities.
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