Michelle Gray

Michelle Gray has extensive experience in quality assurance, training, and outreach coordination across multiple organizations. Notably, as an Outreach Coordinator/Victim Specialist at the Prairie Band Potawatomi Nation, Michelle provided critical support to crime victims while facilitating training programs. In roles at Gainwell Technologies and General Dynamics Information Technology, responsibilities included developing quality metrics and coaching staff to elevate customer service standards. Currently serving as a Senior Manager at Conduent, Michelle manages quality assurance activities and enhances training engagement through innovative methods. Educational qualifications include degrees and certificates in Accounting, Business Management, and Property and Casualty/Customer Service from various institutions.