Usha S

Usha S is an accomplished professional with extensive experience in operational excellence, quality assurance, and business process management across multiple sectors. Currently serving as the Head of Operational Excellence, Innovation, and BPM at AXA since August 2020, Usha also holds the position of Global Quality Assurance Head at Conduent, where responsibilities include implementing a quality assurance framework globally and managing SLA and KPI solutions. Previous roles include Delivery Head at Teamlease Services Limited and Associate General Manager at MModal Global Services, focusing on recruitment, payroll processing, and operational support. Usha's educational background includes a Senior Leadership Program from XLRI Jamshedpur and multiple certifications in business excellence and human resource management.