Marco Ramos is currently the Head of Global WFM at Conectys, where they lead initiatives that have significantly improved team performance and cost efficiency. Previously, they served as WFM Manager at Habyt, overseeing BPO operations and capacity planning, and as WFM Manager at Teleperformance, coordinating staffing and scheduling across global teams. Their career began as a Call Center Assistant at PT Contact, where they focused on sales campaigns and customer support. Marco has consistently leveraged AI and data-driven strategies to optimize workforce management across various roles.
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