Kerry Lay

Kerry Lay is an experienced professional in customer and employee experience management, currently serving as Section Manager at Con Edison since November 2017. At Con Edison, Kerry focuses on enhancing customer satisfaction and managing processes related to the customer experience. Prior to this role, Kerry worked at Vodafone Group Enterprise from October 2012 to October 2017 as Manager of Customer and Employee Experience, where responsibilities included measuring customer feedback, driving improvements in customer relationships, and overseeing an employee engagement program to boost motivation and commitment. Kerry holds a degree from the University of California, Berkeley.