Lou Roberts is a seasoned business process consultant currently employed at Con Edison since January 2013, where responsibilities include identifying and addressing process inefficiencies affecting the delivery of gas and electric services. As a partner and owner of C/R Solutions since 1994, Lou specializes in performance support and business process improvement, with a focus on corporate enterprise application implementations. Additionally, Lou is the managing partner at TrainingToolSite.com, which equips non-professional trainers with tools for effective training development. Previous experience includes a role as a consulting operational analyst at Taurus Concepts LLC, and a training and performance consultant at Accenture. Lou's early career featured a directorial position at the EPIE Institute, contributing to educational technology evaluations. Academic credentials include a Master’s degree in Curriculum Design and Technology from Columbia University, a Bachelor’s degree in Romance Languages and Economics from Bowdoin College, and a certificate from Université Paris-Sorbonne.
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