Gary Sharples

Gary Sharples is an accomplished Operations & Change Director with over 20 years of experience in driving strategic transformation and efficiency across complex organizations. Currently, Gary serves as the Director of Business Transformation at Conferma, focusing on delivering a customer-obsessed business transformation. Previously, Gary held significant roles, including Customer Improvement Remediation Director at TSB Bank and Africa Complaints Transformation Programme Director at Barclays, where they led extensive change initiatives across multiple countries. Gary's expertise also extends to consulting roles with notable companies such as Vocalink and Montagu Private Equity, where they advised on customer experience improvements.