Matthew Irwin is an experienced executive in client services, customer experience, and managed services, currently serving as Vice President of Onboarding and Projects at PAI - Powered by Brink's since February 2024. Previously, Matthew held various leadership roles at Brink’s Inc, including Vice President of Client Services, where responsibilities encompassed customer satisfaction, vendor management, and operational improvements. Matthew also contributed at Diebold in roles ranging from Director of Client Services to Services Marketing Manager, focusing on customer success and business development. With a Bachelor of Business Administration in Marketing from Kent State University and an ongoing MBA program at the University of Phoenix, Matthew has demonstrated a commitment to enhancing service delivery and customer engagement throughout a dynamic career spanning over two decades.
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