Abdul Tahid is an experienced IT Support Engineer at Confluent since March 2021, formerly serving as an IT Support Analyst at VCCP from June 2013 to March 2021. With a strong background in managing help desk requests, diagnosing technical issues, and providing deskside and remote support, Abdul has effectively coordinated onboarding and offboarding processes alongside HR, managed hardware and software procurement, and maintained operational logs. Prior experience includes working as an IT Technician and Telecoms Trainer at Digital Doctors/Appletree Education, where Abdul addressed computer-related issues through both remote support and site visits. Educational qualifications include a BSc Honours in Computing from the University of Greenwich and a BTEC National Diploma in IT Practitioner Advanced Level 3 from NewVIc Sixth Form College.
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