Billy Ciano is an experienced professional in customer success engineering and consulting services, currently serving as Senior Manager, Customer Success Engineering at Confluent since July 2025. Previously, Ciano held various roles at Neo4j from January 2019 to July 2025, including Senior Regional Director and Regional Director of Professional Services, where responsibilities included overseeing a team of 20 sales account executives and managing service engagements that generated over $40 million in bookings across multiple verticals. Prior to that, Ciano was a Senior Principal Consultant at MarkLogic, focusing on system architecture with the MarkLogic Server for numerous Department of Defense projects, and also accumulated software engineering experience at Harris Corporation, ENSCO, Inc., and MapInfo. Ciano holds a Bachelor of Arts in Computer Science from the University at Albany, earned between 1996 and 2000.
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