Carol Patel

Carol Patel is an accomplished professional with extensive experience in customer success, professional services, and operations management. Currently serving as Director of Customer Success Engineering at Confluent, Carol leads initiatives to enhance internal processes and support a knowledge culture among 1,200 employees. Previous roles at Confluent included Head of Shared Services and Head of Knowledge, where collaboration and efficiency were prioritized. Carol's experience also spans leadership positions at Cloudera, TIBCO Software Inc., Brocade, Sun Microsystems, and UC Davis Medical Center, showcasing a strong background in driving operational excellence and customer engagement across diverse sectors. Carol holds an MBA from Santa Clara University and dual Bachelor of Science degrees in Neurobiology and Psychology from the University of California, Davis.