Charmaine B.

Charmaine B. is an accomplished leader in the technical support and customer experience sectors, currently serving as Senior Director - Global Head of Concierge and APAC Head of Technical Support at Confluent since November 2020. In this role, Charmaine leads the Global Concierge team and APAC technical support team while actively contributing to global initiatives such as Talent Programs and Customer Success programs. Previously, Charmaine held multiple key positions at Red Hat, including Director of Global Technical Support for APAC and Chief of Staff in Customer Experience and Operations, where strategic direction and operational oversight were paramount. With over 20 years of experience, including managerial roles at Accenture and the City of Vancouver, Charmaine's educational background includes a Bachelor of IT from Griffith University and leadership training from Red Hat University.