Gonzalo M. is a Sr. Customer Success Technical Architect at Confluent, bringing over 20 years of experience in customer success and enterprise software. Previously, they held positions including Director of Customer Success at TIBCO Software Inc., where they managed a team of Customer Success Managers and focused on increasing renewal rates and customer lifetime value. Gonzalo has also contributed to marketing solutions at Nimblefish Technologies and managed development projects in various roles. They are currently pursuing a bachelor's degree at the University of California, Santa Cruz, while actively participating in Toastmasters.
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