Heather R. is a seasoned project and systems manager currently serving as the Manager for Customer Support Systems at Confluent since April 2021, and previously as Sr Systems Operations Manager. With extensive experience in customer support systems, Heather has worked as an Independent Contractor specializing in Zendesk and Jira, providing setup, training, and maintenance to clients. Past roles include Sr Project Manager at GEOTAB, where Heather focused on Zendesk, Jira, and Salesforce enhancements, and Project Manager at AIC and within the healthcare sector at The Center for Medical Weight Loss. Heather's career spans various industries, including IT managed services and manufacturing, with a strong emphasis on process improvement and collaboration across teams. Heather holds a Bachelor’s degree from SUNY New Paltz.
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