Jennifer Roberts possesses extensive experience in customer support and success management across multiple renowned companies. Beginning a career at Concentrix as a Senior Practitioner from May 2014 to April 2017, Jennifer transitioned to [24]7.ai as a Customer Support Executive from December 2018 to January 2020. Subsequently, Jennifer served as a Customer Success Manager at Cisco from April 2020 to August 2022, followed by a role as a Customer Advocate at New Relic, Inc. from August 2022 to April 2024. Currently, Jennifer fulfills the position of Customer Success Manager at Confluent since June 2024. Educational qualifications include a Bachelor of Commerce and Information Technology degree from the GRD School of Commerce and International Business, obtained between 2011 and 2014.
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