Joseph Welsch is a Global Escalation Manager with extensive experience in customer satisfaction through strategic planning and performance metrics. They have achieved SLA compliance above 80% and enhanced support operations using tools like Salesforce and Zendesk. Joseph's previous roles include Senior Customer Escalation Manager and Senior Manager in Global Technical Support at Oracle and PayPal, respectively, where they improved customer satisfaction and streamlined incident management processes. Currently, they serve as the Escalation Manager at Confluent, leading cross-functional collaborations to resolve critical customer issues. Joseph holds multiple degrees from Regis University, including a Master's in Computer Information Systems.
Location
Phoenix, United States
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