Krystal Baines

Krystal Baines is a dedicated professional with a strong background in education and customer success operations. Experience includes serving as a Reading Interventionist at City Year New Orleans, where Krystal developed lesson plans and supported students in grades 5-8, and as an ESL Instructor at Universitatea Divitia Gratiae, contributing to curriculum development and personalized tutoring. In the corporate sector, Krystal held positions at zlien, Twilio, Levelset, and Confluent, progressing through roles in customer success and operations management. Responsibilities included managing high-visibility programs, developing operational strategies, enhancing team efficiency, and overseeing customer relationships. Krystal holds a B.A. in English Literature from Liberty University.