Manish Sharma is an experienced professional in customer support and technical operations, currently serving as Practice Manager at Confluent since June 2024. Prior to this role, Manish was Director of Customer Success at Acceldata, where a global team was led to integrate Customer Success Managers and Professional Services within Customer Support. Manish's extensive background includes significant positions at Cloudera as Director of Customer Support, overseeing the establishment of a large technical support team, and at Guavus Inc. as Director of Global Delivery and Support, where processes and escalation protocols for big data solution support were developed. Manish began a career in technical roles at AOL and Oracle India after completing a Master of Arts in Computer Science from Boston University and a Bachelor of Engineering in Electrical and Electronics Engineering from Birla Institute of Technology, Mesra.
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