McLean Cromer is a seasoned technical support and service delivery professional with extensive experience in managing support teams and client relationships across various industries. Currently serving as the Manager of Technical Support Engineering at Confluent since July 2025, McLean previously held multiple roles at Guidewire Software, including Technical Account Manager and Sr. Manager of Global Technical Support, where responsibilities included client advocacy and service delivery management. Prior experience includes positions at Ellucian, Atos IT Solutions and Services, Novatus, Valencia College, and Datamax-O’Neil Corporation, showcasing McLean's capability in orchestrating technical support operations, leading teams, and ensuring high-quality service delivery. McLean also has a background in aviation electronics from the US Navy and holds a Bachelor’s Degree in Public Administration from Barry University, complemented by full stack web development training from freeCodeCamp.
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