Ryan Alexander has over a decade of experience in technical support and operations management, currently serving as Senior Manager of Global Technical Support for AMER at Confluent since January 2019. Previous roles at Confluent include Support Engineering Manager and Technical Support Engineering Lead. Prior to Confluent, Ryan worked at TiVo as Operations Manager and Senior Product Support Engineer, and at Bonaire Software Solutions as a Software Support Engineer, where responsibilities included managing over 300 virtual and physical environments and providing tiered support across the financial services sector. Ryan began a career in technology as a Student Leader/Technician at the University of New Hampshire, focusing on IT service management and technical training. Ryan holds a Bachelor of Science in Information Technology from the University of New Hampshire.
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