Shawn W. is a seasoned Customer Operations Engineer at Confluent, with experience since November 2019 in providing technical support for Confluent Cloud and Confluent Platform products, including Kafka Broker and Connector & Replicator, across various deployment environments such as virtual machines and Kubernetes. Prior to Confluent, Shawn held the position of Senior Product Support at TIBCO Software Inc. from March 2014 to November 2019, leading technical support for connector products within TIBCO Application Integration solutions. Additionally, Shawn worked as a Technical Support Engineer at Pactera from June 2008 to March 2014, assisting enterprise customers with application integration solutions. Shawn W. earned a Master of Science degree in Computer Science from Nanjing University between 1998 and 2001.
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