Sonia Yadav is an experienced Consultant in the computer software industry, currently serving as Associate Lead Consultant at Conga since November 2019, after advancing from Senior Consultant and Technical Support Engineer roles. Key skills include Customer Lifecycle Management, Communication, Customer Relationship Management (CRM), and Research. Previously, Sonia worked at Basware from April 2018 to November 2019 as an Associate Consultant, where responsibilities included incident reporting, task allocation, progress monitoring, and the implementation of Lean methodology, ensuring compliance with ITIL standards while providing end-to-end technical support for Basware products. Sonia holds a Bachelor of Engineering in Computer Science from Chandigarh University, completed in 2018.
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