Taylor Heath

Taylor Heath, MPA, currently serves as a Customer Success Engineer and Team Lead at Conga since June 2022, focusing on customer retention and engagement with the company's document automation and contract products. Taylor has successfully led a user group with significant growth, contributed to product adoption through usability assessments, and collaborated with various teams to develop essential product resources. Previous roles include Academic Advisor at the University of Colorado Boulder and Purdue University Fort Wayne, where Taylor implemented coaching programs and supported student retention. With a Master of Public Administration and a Bachelor's in International Studies from the University of Southern Indiana, Taylor has also engaged in research on modern human slavery and expanded professional skills through ongoing education in Salesforce Administration.