Tyson Neidig is an accomplished Knowledge Center Program Manager with extensive experience in Knowledge Management (KM) and Knowledge Centered Support (KCS). Currently at Conga since July 2021, Tyson has successfully launched KCS on Salesforce Lightning, enhanced knowledge article creation, and significantly improved knowledge base metrics. Previous roles include KCS Architect at Arrow Electronics, Principal Knowledge Manager at Oracle, Director of Knowledge Solutions at Stream Global Services, and Knowledge Architect at Hewlett-Packard, among others. Tyson's proficiency spans various CRM tools, strategic planning, training, and program management, with a strong focus on aligning organizational goals and achieving substantial cost savings. Tyson holds a Master of Science in Information Technology Management from Regis University and a Bachelor of Business Administration in Management from Angelo State University.
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