Stephen Goldman

Stephen Goldman is a partner at Coniche, where they specialize in customer contact strategy and optimization. With extensive experience in advising on multichannel customer contact and workforce management since joining the firm in 2007, Stephen has also held senior roles at various respected organizations, including Arvato Services and XS4ALL Internet BV. They are currently involved in training and development initiatives through Coniche Business School, fostering the next generation of customer management professionals. Stephen holds a Bachelor's degree in Technical Business Administration and a Master's degree in General Management from Hogeschool van Utrecht and Nyenrode Business Universiteit, respectively.