Heidi Juarez

Heidi Juarez is a seasoned professional with over 25 years of experience in Account Management, Implementations, Customer Success, and Customer Experience. Currently serving as the VP of Transformation at Connectbase since December 2023, Heidi has previously held the position of VP of Customer Experience at MasterStream, an industry leader in complex quoting automation within the telecom ecosystem. With a strong background at MasterStream ERP, Heidi's roles included VP of Customer Experience, Director of Customer Success, and Account Supervisor, contributing to the success of Salestream Software's SaaS solutions. Additionally, prior experience as an Implementation Specialist at Salestream Software further underscores Heidi's expertise and dedication to improving customer interactions throughout the service lifecycle.