Kim Inniss is a Service Delivery Lead at Connectbase, where they focus on optimizing service delivery processes. Previously, they served as a Senior Customer Success Manager and held various positions at Vodafone, including Business Transformation Manager and Digital Transformation Manager, where they successfully improved customer journey efficiency and enhanced product offerings. Kim holds a Bachelor of Science in Sociology and Psychology from the University of Portsmouth, along with a distinction from the Chartered Institute of Marketing. Their extensive experience in incident management and customer success reflects a strong commitment to operational excellence and customer satisfaction.
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