Jake Yedid

Jake Yedid is an experienced customer success professional with a strong background in hospitality and account management. Beginning with a role as Front Office Manager at The Menhaden Hotel, Jake excelled in customer engagement and relationship building with influencers. Subsequent positions include Customer Success Manager at Connecteam and a brief tenure at The Wall Street Hotel New York as Pre-Opening Front Office Training Manager, where Jake demonstrated leadership and technical training abilities. At OpenKey, Jake built and scaled a comprehensive Customer Success program, managing 300+ accounts with significant annual recurring revenue. As Customer Success Manager at Selfbook, Jake managed a portfolio of over 100 international hotel accounts, effectively identifying growth opportunities and fostering client relationships. Jake holds a Bachelor of Arts in Economics and Business Administration from Muhlenberg College.