Lucia Marin

Lucia Marin is a seasoned Customer Service and Support Manager with over a decade of experience in leading operational teams and enhancing customer satisfaction. Currently serving as the Senior Customer Service Manager at Connection, they strategically mentor teams to address client satisfaction trends and improve internal processes. Previously, Lucia held various roles at Microsoft, including Customer and Partner Advocate, where they notably increased customer satisfaction and reduced attrition. With a strong foundation in technology and management, Lucia continues to pursue education in Information Technology and Business Administration.