William (Joe) A. is an accomplished professional with extensive experience in customer support and operations management across various industries. Currently serving as West Coast Regional Director for Black Lava Vape since May 2024, William previously held managerial roles at ShineOn, CoverMyMeds, McKesson, Cigna, CoverHound, Velocify, Laureate International Universities, and Meijer. With a focus on enhancing customer satisfaction through NPS management and operational excellence, William has successfully developed training materials, overseen process improvements, and managed cross-functional teams. William holds a Master's degree in Leadership, Innovation, and Technology, as well as a Bachelor's degree in Business Administration with a concentration in Information Systems and Computer Engineering from Walden University.
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